![]() ![]() ![]() While we operate pretty independently, there's a lot of crossover when it comes to providing above and beyond support to help people succeed in how they use Notion. All of them double as UX researchers, always delving deeper to understand how individuals and teams want to optimally use the product and what it helps them accomplish. Our community support team (which is around 15 brilliant people strong) answers user questions and fields feature requests. Our community leader on marketing (the remarkable Ben Lang) runs our ambassador program, is constantly in touch with the people who run other groups around Notion, discovers YouTubers and helps them create content to extend our brand and teach more people about the product, and more. We have two different types of community teams at Notion: community marketing and community support. 2) I think you probably suspected that community was going to be my response to #1, so I'll add just a bit more detail here. We're beyond grateful to all the people around the world who have contributed to ours. So try to figure out what that piece is for you and your product. The big key is that if you can help people realize reward that matters deeply to them through support your brand, you have a sustainable system that will continue to grow, and your relationships will deepen. We've also been really pleased to help a number of them build their own lucrative platforms as consultants and creators. We have a community leader on our team who is dedicated to connecting these incredible folks to each other, providing them with reimbursements and resources to continue creating and hosting programming, offering them new opportunities. So our goal is simply to support and fuel our advocates as much as possible. ![]() Our community members share Notion with others, start massive online forums of their own (40K subscribers on Reddit, 20K members on the main Facebook group - all run by the community for the community), hold events, teach courses, and even write text books (4 have been published in South Korea alone). Notion has been able to grow to millions of users without paid marketing for this reason and this reason alone. Hi Betty! Thanks so much for the questions! To respond to each one: 1) Our community is absolutely the most vital piece of our marketing effort. ![]()
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